Return Policy - Updated 8/3/2022
If you purchased this product from a retailer, the retailer is required to handle all aspects of customer service. Contact the retailer to check on your order or shipment status, cancel an order, report damaged, defective, or missing merchandise, obtain a return authorization, and/or receive a refund. We cannot directly accept a return, provide a refund, or exchange products purchased from a retail store.
However, if a dispute arises between you and a retailer and you cannot reach an agreement, then Bearish Support will attempt to assist you. We require proof of purchase in the form of either a copy of the sales receipt or shipping invoice from the retail store that lists the following information:
- The retailer’s website
- The retailer’s name
- The purchase date
- A description of the product and the quantity purchased
To request assistance with a purchase from a retailer, please use email@example.com and provide details regarding the nature of your dispute. We will respond with a request for proof of purchase and any additional information that may be required to assist you.
Direct from Bearish Purchases
To request assistance with a purchase directly from the Bearish Cases website, please contact firstname.lastname@example.org using the subject line of your order number and evidence of damage caused by shipping.
We cannot accept a return, provide a refund, or exchange products purchased from a third-party reseller.